FIND YOUR NEAREST Stephen James BMW Group RETAILER

Stephen James Blackheath

321-341 Lee High Road, Blackheath, London, SE12 8RU

SALES 020 4524 5474

Stephen James Bromley

Bickley Road, Bromley, Kent, BR1 2NE

SALES 020 8016 2208

SERVICE 020 4538 2742

Stephen James Enfield

Unit 1 Martinbridge Estate, Lincoln Road, Enfield, Middlesex, EN1 1SW

SALES 020 4524 5412

SERVICE 020 4524 5412

Stephen James Ruxley

Maidstone Road, Sidcup, Kent, DA14 5BG

SALES 020 8016 2255

SERVICE 020 4538 2828

Stephen James Woolwich

Duke of Wellington Ave, Woolwich, London, SE18 6SR

SALES 020 8016 2170

SERVICE 020 4538 2815

MOTOR INDUSTRY CODE OF PRACTICE.

New Car.

The New Car Code of Practice sets out the standards that vehicle manufacturers comply with regarding;

• New car warranties
• Availability of replacement parts
• Advertising
• Complaint handling

The Code details promises given by vehicle manufacturers and contains guidance to assist the consumer.

As a subscriber to this Code we are fully committed to delivering and maintaining the highest levels of service to our customers.

Service and Repair.

Our approved dealers and repairers are committed to an open, transparent and fair way of doing business. They have subscribed to the Motor Industry’s Code of Practice for Service & Repair, and committed to:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward, swift complaints procedure

The Motor Codes Advisory and Conciliation Service will offer free impartial advice and when appropriate an Alternative Dispute Resolution (ADR) service that we are fully committed to in the event that your are not satisfied with the outcome of a dispute.

For further information you can visit their website at www.motorcodes.co.uk or call their Consumer Advice Line: 0800 6920825.